Frequently Asked Questions

Each course offers:

• CERPs: International Board Certified Lactation Consultants (IBCLCs) are required to earn Continuing Education Recognition Points (CERPs) in order to maintain their certification.  CERPs are designated as L-(lactation), R-(related) or E-(ethics). DCO stands for Detailed Content Outline which is a list of topics eligible for CERPs.  It is published by the IBLCE (International Board of Lactation Consultant Examiners).
  
• CLC Credits: CLC is the abbreviation for Certified Lactation Counselor, a credential given by the Academy of Lactation Policies and Practices (ALPP).
  
• Nursing Contact Hours: Nurses are required to earn contact hours in order to maintain licensure.
  
• CME: This stands for Continuing Medical Education. Physicians are required to earn CMEs in order to maintain licensure. Other groups may accept CMEs as well.
  

We hope you find our courses easy to follow. To start, provide your registration information at lactationcollege.com. Then select the course you wish to take. Each course is broken down into sections. As you move along, you go from one section to the next. The sections are:

1) Introduction

• Read - Welcome to the Course, click complete, click next
• Read - About Your Instructor, click complete, click next
• Read - Outline and Objectives, click complete, click next

2) Take the course (click on the video)

3) Take the quiz

• The quiz consists of 10 questions. A pass is 80% or better. Therefore, if you get 8 or more questions correct, you Pass! If you do not achieve that grade, you will be asked to take the quiz again. Once you pass you can see how you did on the questions and which ones you may have gotten wrong.

4) Complete the course evaluation

• The evaluation consists of 12 questions, 11 multiple choice questions and 1 box for written comments. If you have questions, please use the "Contact Us," form.  Do not use the evaluation form for questions, as these forms are not reviewed daily.   

5) Complete the certificate information

• Enter your name as you wish it to be on the certificate and your email address (which is where the certificate will be mailed).

You have several options. The bar on the bottom has a start and pause icon to the left. The bar going from left to right shows you where you are in the video and how long it is. The three icons on the right are: volume, speed (normal speed is 1X), and a full screen option.

Yes, you can start and stop the course as many times as you like.

Once you complete the course and take the test and do your evaluation and get your certificate - yes, you can go back in as many times as you like for one year from the start at no extra charge.

You will receive an email announcing your certificate. The email will come from “[email protected]”. A site called Accredible is what we are using for Certificates. In Accredible you will see your certificate. If you scroll down a bit you will see a PDF icon. If you click that, you can print out your certificate for your records or you can download it and save it in a file.

The certificate is your proof that you successfully completed the course. The certificate will have a lot of information:

• Lactation College name
• Lactation College logo
• Name of the course
• Your name
• Date course completed
• Number of CERPS provided and if the CERP is L, R or E. The certificate will state what part of the IBLCE Detailed Content Outline (DCO) the course meets. The certificate will give information on nursing continuing education units and CMEs. It will contain accreditation information on the CME that we must provide.

You receive one certificate for completion of each course. At the end of the course you will click on "course certificate," and be asked to insert your name (as you would like it to appear on the certificate) and an email address (where the certificate will be emailed).

Your certificate will arrive by email from Accredible, a digital certificate platform. It can (and should) be printed and/or saved to your computer for future reference.  You will have the opportunity to create an account with Accredible if you choose to do so.  In the event that your certificate is misplaced, you can then go back into your account on Accredible to obtain verification of your course completion. 

You can pay by credit card or Pay Pal. For Pay Pal, you will see the Pay Pal logo – click on that – then it uses the credit card information used to set up your Pay Pal account.

The accepted currency is USD (United States Dollars).

For now, English is the sole language.

The test available after taking the course (Test Your Knowledge) consists of 10 multiple choice questions. The questions are related to information provided in the course. Read question one, provide your answer to question one, then click next.  Then read question two and provide your answer to question two etc. etc. all the way to question 10.  After answering the last question click on Submit.  You will immediately see your results.  If you score 80% or better you will pass the test. If you score below 80% (three or more questions wrong), you will not pass.  Whatever your score, you can click on "results breakdown," to review the questions and your answers.  If you score below 80% you can take the test over by clicking on "restart." Once you pass the test you then provide an evaluation of the course.  When you have passed the test and completed your evaluation, you can then obtain your certificate.

Your feedback about the course helps us to improve. In addition, the boards which provide us with educational credits require summaries of the information in these evaluations. All of the questions are multiple choice but the last one which is a free text opportunity for you to give us feedback. You must complete this before you can access your certificate. We appreciate your feedback!

Yes. We verified with the Academy of Lactation Policy and Practice (ALPP), the group that certifies many CLCs. Each course from Lactation College qualifies for CLC recertification credits.

Yes, we insist on that and it is disclosed at the start of each talk.

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Lactation College, Lexington, Massachusetts, USA

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